Levels of Service - Asset Management

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What you need to know about Asset Management:

The City of Pickering is committed to providing high-quality services and maintaining infrastructure that supports our community. That's why we're developing a framework to measure, monitor, and evaluate the municipal services being provided to you (along with the nature and quality of those services).

Asset management is an essential process for ensuring that the City of Pickering can effectively manage and maintain its infrastructure to provide quality services to the community. This process involves planning for the entire lifecycle of infrastructure assets such as roads, bridges, stormwater systems, and public facilities to ensure they deliver their intended services at the lowest long-term cost.

Managing assets involves more than just construction or acquisition; it also includes ongoing operations, maintenance, and replacement, which typically account for 80-90% of an asset’s total cost. By carefully planning for these activities, the City can ensure that infrastructure investments are sustainable, resilient, and meet the needs of the community now, and into the future.

Asset management is about delivering services in the most cost-effective manner, while balancing the risks of asset failure and optimizing the value received from the City’s infrastructure investments. It ensures that resources are allocated efficiently, infrastructure is maintained at appropriate levels, and future needs are anticipated and met.


What are Levels of Service?

Levels of Service (LOS) refer to the standard at which public services, delivered through the City’s infrastructure, are provided to residents. LOS define how well services like road quality, stormwater management, and public facility accessibility are performing, and the expectations that residents can have regarding the reliability, safety, and availability of these services.

Managing LOS requires the City to carefully balance three key factors:

  • Cost: The financial investment needed to maintain or improve a particular service.
  • Performance: How well the service meets community and technical standards.
  • Risk: The potential consequences if a service fails or deteriorates, such as increased accidents or reduced safety.

For instance, increasing the quality of roads (e.g., smoothing surfaces or reducing potholes) enhances the level of service, but requires additional funding. On the other hand, reducing road maintenance can save money, but may increase risks like unsafe driving conditions. Understanding and managing these trade-offs is crucial to aligning the services provided with the community’s needs and the City’s financial capacity.

Pickering uses both Community Levels of Service, which are plain-language descriptions of what residents experience, and Technical Levels of Service, which are quantitative metrics like the percentage of roads in good condition or the rate of service interruptions. These measures ensure that services are maintained to the standards the community expects.


Get Involved:

Thank you for completing the survey!

Community engagement plays a vital role in determining and managing levels of service for municipal infrastructure. The City recognizes that residents are best positioned to provide insights into what services are most important to them, where improvements are needed, and what they are willing to invest in terms of infrastructure upgrades.

Engaging the community allows the City to align its infrastructure investments with your priorities, helping to decide where to focus resources—whether it's improving road safety, enhancing stormwater systems, or expanding recreational facilities

What you need to know about Asset Management:

The City of Pickering is committed to providing high-quality services and maintaining infrastructure that supports our community. That's why we're developing a framework to measure, monitor, and evaluate the municipal services being provided to you (along with the nature and quality of those services).

Asset management is an essential process for ensuring that the City of Pickering can effectively manage and maintain its infrastructure to provide quality services to the community. This process involves planning for the entire lifecycle of infrastructure assets such as roads, bridges, stormwater systems, and public facilities to ensure they deliver their intended services at the lowest long-term cost.

Managing assets involves more than just construction or acquisition; it also includes ongoing operations, maintenance, and replacement, which typically account for 80-90% of an asset’s total cost. By carefully planning for these activities, the City can ensure that infrastructure investments are sustainable, resilient, and meet the needs of the community now, and into the future.

Asset management is about delivering services in the most cost-effective manner, while balancing the risks of asset failure and optimizing the value received from the City’s infrastructure investments. It ensures that resources are allocated efficiently, infrastructure is maintained at appropriate levels, and future needs are anticipated and met.


What are Levels of Service?

Levels of Service (LOS) refer to the standard at which public services, delivered through the City’s infrastructure, are provided to residents. LOS define how well services like road quality, stormwater management, and public facility accessibility are performing, and the expectations that residents can have regarding the reliability, safety, and availability of these services.

Managing LOS requires the City to carefully balance three key factors:

  • Cost: The financial investment needed to maintain or improve a particular service.
  • Performance: How well the service meets community and technical standards.
  • Risk: The potential consequences if a service fails or deteriorates, such as increased accidents or reduced safety.

For instance, increasing the quality of roads (e.g., smoothing surfaces or reducing potholes) enhances the level of service, but requires additional funding. On the other hand, reducing road maintenance can save money, but may increase risks like unsafe driving conditions. Understanding and managing these trade-offs is crucial to aligning the services provided with the community’s needs and the City’s financial capacity.

Pickering uses both Community Levels of Service, which are plain-language descriptions of what residents experience, and Technical Levels of Service, which are quantitative metrics like the percentage of roads in good condition or the rate of service interruptions. These measures ensure that services are maintained to the standards the community expects.


Get Involved:

Thank you for completing the survey!

Community engagement plays a vital role in determining and managing levels of service for municipal infrastructure. The City recognizes that residents are best positioned to provide insights into what services are most important to them, where improvements are needed, and what they are willing to invest in terms of infrastructure upgrades.

Engaging the community allows the City to align its infrastructure investments with your priorities, helping to decide where to focus resources—whether it's improving road safety, enhancing stormwater systems, or expanding recreational facilities

  • CLOSED: This survey has concluded.
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Page last updated: 15 Nov 2024, 12:42 PM