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idea_unverified_participation

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intercom

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pickering.ca is getting a redesign and we want your feedback!The City of Pickering is undergoing a website redesign project to help users better navigate pickering.ca and access the online services that matter most to them.From now until the end of April, users can share their thoughts on what is working well, current challenges, and suggestions for an improved pickering.ca experience. <a href="https://letstalkpickering.ca/digital/surveys/website-redesign-feedback" rel="noopener noreferrer" target="_blank">Have your say here</a>. This project will focus on providing a user-friendly experience, with attention to content, design, navigation, and optimum performance using the latest web technologies.Feedback collected will be shared with the project team, to help inform decisions related to the new design and navigation of the site.This project is supported by the City&rsquo;s Digital Strategy. Next steps The project team will be conducting website navigation testing and content population in the coming months, with the goal of publishing the new website in Fall 2024. Users can stay tuned here for project updates and opportunities to participate. Digital Strategy The City has developed its first Digital Strategy, which establishes an organization-wide commitment and clear accountability and actions to pave the way for the City&rsquo;s digital transformation efforts. The City is committed to providing accessible, trustworthy, and convenient digital services to support Pickering&rsquo;s diverse population and growth, while ensuring continuous and robust privacy and security measures. View the<a href="https://letstalkpickering.ca/35679/widgets/173485/documents/123240" rel="noopener noreferrer" target="_blank"> Digital Strategy</a> and read <a href="https://corporate.pickering.ca/WebLink/DocView.aspx?id=253634&dbid=0&repo=PICKERING">Report CAO 01-24</a>. Future phases of the City&rsquo;s digital transformation journey will include exploring an online tax portal, eCommerce platform and systems integration, a Citizen Portal that provides a secure and personalized resident experience, and an improved multi-channel communications solution for the City&#39;s Customer Care Team.<hr>Digital StrategyCommunity Engagement &ndash; What we Learned! (related to the City&#39;s website)MNP Digital Inc. and the City&rsquo;s Corporate Communications team facilitated a number of engagement opportunities to collect feedback from Members of Council, project Steering Committee, staff, and members of the public.<ul class="decimal_type"><li>Digital communications was rated as the top focus area for what the City should be prioritizing when it came to digital services. This includes streamlining the way in which information is shared through digital means, including an easy to navigate and accessible website as a top digital service priority.</li><li>The website, along with email, is one of the top preferred ways for members of the public to access information from the City of Pickering.</li><li>Users want technology that is user-friendly and accessible for both internal and external stakeholders.</li><li>Users are looking for intuitive search functions and clear website navigation enables enhanced access to information.</li><li>27 per cent of survey respondents noted that their current website experience was excellent or very good. 35 per cent reported that it was fair or poor, and 38 per cent noted good.</li><li>From the Adult 55+ community, there is frustration with time consuming navigation on the City&rsquo;s website.</li><li>From staff, we heard a need to modernize the current website so employees and citizens can navigate more efficiently and increase user-friendliness.</li></ul>RecommendationsMNP&rsquo;s recommendations follow a Municipal Technology and Innovation Framework, which uses leading practices for leveraging modern technology to continuously improve municipal services.The three main focus areas are:<ol><li>Digital Transformation &ndash; This involves replacing manual processes with digital processes or replacing older digital technology with newer digital technology.</li><li>Technology Governance &ndash; This involves organizational change management of how technology is selected, managed and maintained.</li><li>Data and Analytics &ndash; This involves data architecture, privacy and cyber security.</li></ol>Project Timeline &amp; Important Documents <ul><li>September 6, 2022: Council approves proposal submitted by MNP Digital Inc. dated April 13, 2022 in response to RFP 2022-2, regarding the selection of a consultant to provide a Corporate Digital Readiness Assessment and Strategy (Read <a href="https://corporate.pickering.ca/WebLink/DocView.aspx?id=245353&dbid=6&repo=PICKERING">Report CAO 14-22</a>)</li><li>February 5, 2024: Staff present Digital Strategy to Executive Committee (Read <a href="https://corporate.pickering.ca/WebLink/DocView.aspx?id=253634&dbid=6&repo=PICKERING">Report CAO 01-24</a>)</li><li>February 26, 2024: Council endorses the Digital Strategy at the Council Meeting. Read <a href="https://corporate.pickering.ca/WebLink/DocView.aspx?id=253634&dbid=0&repo=PICKERING">Report CAO 01-24</a>. </li></ul>Relationship to the Pickering Strategic Plan The recommendations in this report respond to the <a href="https://www.pickering.ca/en/city-hall/corporate-strategic-plan.aspx">Pickering Strategic Plan</a> Priorities of Advance Innovation &amp; Responsible Planning to Support a Connected, Well-Serviced Community - with a strategic focus on promoting community connectivity and accessibility; and Foster an Engaged &amp; Informed Community &ndash; with a strategic focus on making information and services readily accessible and available to all community members. It also supports the Corporate Key of Good Governance/Customer Service Excellence, with a strategic focus on promoting the organizational efficiency and effectiveness, along with exceptional customer service.

Enhancing Pickering's website 

The City has developed its first Corporate Strategic Plan, which identifies a vision, goals, and key actions to be achieved over this term of Council and beyond. Learn more!

Corporate Strategic Plan 

<img src="https://s3.ca-central-1.amazonaws.com/ehq-production-canada/bcf9d25f335943113d5fdab231e634156c198e1d/original/1712602781/db7a2de988a227c783995a1fc18ad0ad_EDI_Strat_-_title_bar.png?1712602781" style="width: 1282px;" class="fr-fic fr-dib fr-fil">The City of Pickering is committed to creating an equitable, diverse and inclusive community and strives to foster a sense of belonging, empowerment and respect among all community members. Following over two years of internal and external consultations through focus groups, surveys, interviews and intentional conversations, the City of Pickering is launching its first Equity, Diversity and Inclusion (EDI) Strategy. The EDI Strategy identifies five priority areas of focus and recommendations for action related to:<ol><li>Education and Awareness</li><li>Structure and Resources</li><li>Community Consultation and Engagement</li><li>Policies, Practices and Programs</li><li>Measurement and Accountability</li></ol>By implementing an EDI Strategy, the City will have the framework to enhance existing government policies and practices for staff, residents, and the broader community. Staff will bring the Report to Council for approval in May 2024. <img src="https://s3.ca-central-1.amazonaws.com/ehq-production-canada/1ebc777cbb5a7a4f15c27238ca06e079bb8d0ea3/original/1712606850/f651cb0c5c989f0120d197ad6a234309_Strat_Plan_Page_titles.png?1712606850" style="width: 695px;" class="fr-fic fr-dib">Community members are invited to review the Draft EDI Strategy below. Thank you to those who provided feedback (feedback form closed Monday, April 22, 2024).<a href="https://letstalkpickering.ca/37021/widgets/178520/documents/127389" rel="noopener noreferrer" target="_blank"><img src="https://s3.ca-central-1.amazonaws.com/ehq-production-canada/d9b0535e6c391d614aafaff04e1b5635eb604570/original/1712606891/e70f0f18afa1833693c242a90ebcccae_EDI.PNG?1712606891" style="width: 300px;" class="fr-fic fr-dib fr-fil"></a>

Equity, Diversity and Inclusion Strategy

Pickering is growing. Our population is expected to grow to over 150,000 by 2036. To proactively and effectively make Pickering a place we are all proud to call home, we rely on the help of our City staff, municipal partners, and you!The process of approving new housing, commercial, industrial, and mixed-use projects is rigorous. We reference the existing provincial, regional, and local policies to determine if a proposed project is permissible. We also rely on you, the public, to provide input and comments. The more you participate in this process, the more we are able to build a city that reflects our collective vision. Let&#39;s Talk Pickering Speaker Series The City is hosting a three-part educational series on Facebook Live where we&#39;ll be hearing from Canadian experts on the best ways our city can accommodate urban growth &amp; new development. Join us to learn more about how you can effectively shape Pickering&rsquo;s growth. November 17, 2021 - Video recording coming soon<img src="https://s3.ca-central-1.amazonaws.com/ehq-production-canada/7770bef2809ac16bd830738acdafef52d7898c4e/original/1637087446/c642527c147944856fd90db948890f77_Brent_Toderian_FB_1_.jpg?1637087446" style="width: 500px;" class="fr-fic fr-dib fr-fil">November 24, 2021 - Video recording coming soon<div class="fr-img-space-wrap"><img src="https://s3.ca-central-1.amazonaws.com/ehq-production-canada/579c2bbd863b81b84c42a36ceb1de9143394fbbd/original/1637087496/f1b0ca7756a9480796fec4f6ad15d7cc_Kim_Petrin_FB_1_.jpg?1637087496" class="fr-fic fr-dib fr-fil" style="width: 500px;"> </div>

Planning and Development in Pickering

Pickering is a vibrant, connected, and engaged community - share your captured moments below! <span style="color: rgb(85, 85, 85); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We want to see photos of you, your family and friends enjoying all that Pickering has to offer year-round, any season: parks, beaches, sports activities, celebrations, festivals, lakes, nature, and more.Note: your photo will be public - <span style="color: rgb(85, 85, 85); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">All entries successfully submitted become the property of the City of Pickering. <span style="color: rgb(85, 85, 85); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;color: rgb(85, 85, 85); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">By submitting your photo, you hereby grant the City the right to publish, display, post and otherwise use the photo for marketing purposes on websites and other media. You agree that the photo may be cropped, edited, electronically manipulated or otherwise altered, and that whether or how the photograph is used is entirely for the City to decide.<span style="color: rgb(85, 85, 85); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">

Pickering Proud Photos

<span style="color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The Good Neighbour program is an open call for all citizens to nominate a good neighbour whose actions create a vibrant and connected neighbourhood. It is important to recognize the simple acts of human kindness that occur between neighbours, making Pickering a place we are proud to call home.<h2 style='box-sizing: border-box; font-family: "Open Sans", sans-serif; font-weight: 600; line-height: 1.25; color: rgb(0, 0, 0); font-size: 1.5rem; margin: 20px 0px 15px; padding: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Who are Good Neighbours?</h2><p style='box-sizing: border-box; margin: 15px 0px; color: rgb(0, 0, 0); font-family: "Open Sans", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Good neighbours help to build connections between people and create a sense of community. Good Neighbours can be individuals of any age, couples, or families.<p style='box-sizing: border-box; margin: 15px 0px; color: rgb(0, 0, 0); font-family: "Open Sans", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Examples of a Good Neighbour can be:<ul style='box-sizing: border-box; margin: 10px 0px 10px 30px; padding: 0px; color: rgb(0, 0, 0); font-family: "Open Sans", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style="box-sizing: border-box; line-height: 1.25; margin: 5px 0px;">they cut your grass</li><li style="box-sizing: border-box; line-height: 1.25; margin: 5px 0px;">they shovelled the snow from your sidewalk</li><li style="box-sizing: border-box; line-height: 1.25; margin: 5px 0px;">they offered a helping hand when it was needed</li></ul><h2 style='box-sizing: border-box; font-family: "Open Sans", sans-serif; font-weight: 600; line-height: 1.25; color: rgb(0, 0, 0); font-size: 1.5rem; margin: 20px 0px 15px; padding: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Why Recognize a Good Neighbour?</h2><p style='box-sizing: border-box; margin: 15px 0px; color: rgb(0, 0, 0); font-family: "Open Sans", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>To simply say thank you, and encourage others to lend a helping hand in their neighbourhood. We will feature your story on our facebook page, and send a letter of appreciation from the Mayor and your Ward Councillors.

Good Neighbours

Comments on the Draft Arena Strategy